Policy Page: Returns and Restocking Policies
The standard CanvasEtc.com return window is 30 days and the standard restocking fee is 15% unless otherwise published. However, there are many return and restocking exceptions listed below. Additionally, all CanvasEtc.com Policies including the Pricing Error Policy, Order Cancellation Policy, Damaged Merchandise Policy, and other General Policies are listed here.
Summarized CanvasEtc.com Return Policy
I agree that upon placing my CanvasEtc.com order, I am accepting the terms & conditions of the Canvas Etc. Return Policy, Shipping Policy, Order Cancellation Policy, and Product Restocking Fees Policy. I understand that there is a restocking fee of 15% for returned items. I understand that I am responsible for emailing the Canvas Etc. Returns/ Customer Service Team at [email protected] to obtain a Return Authorization Number (RA#) and return shipping instructions. If there is no response from Canvas Etc. after 2 business days, there is a definite chance that your email was trapped in a SPAM filter. In this event, please make sure to call Canvas Etc. Returns at 404-514-7166 to verify receipt of your Return Authorization email request. Furthermore, I understand that the cost of shipping an item back to the Canvas Etc. distribution warehouse in Auburn, Georgia 30011 s my responsibility and that all returned items must be received in new, resalable condition.
Order Cancellation Policy:
All orders, which are canceled by the customer, will incur warehouse re-stocking fees of 15% if the order has already shipped. When the customer places an order with Canvas Etc., often it ships same day from our warehouse and within hours of the order being placed. If the customer calls to cancel an order, but your goods are already in transit with the shipping provider, then a re-stocking fee will apply. This is necessary because the item has already been, picked, packed, shipped and has left the warehouse on a shipping vehicle.
Damaged Merchandise Return Policy:
When you receive Canvas Etc. merchandise from the shipping company, please examine it carefully. If you receive a damaged shipment, examine the contents immediately and refuse delivery if the merchandise is damaged. If, after accepting the product you discover damaged merchandise, please call 404-514-7166 within 48 hours to report the damage and initiate the return authorization request.
Failure to report shipping damages within 48 hours of product delivery will result in Canvas Etc. not being able to replace, return, or refund your damaged goods. The freight company normally has the customer sign a document which verifies goods were delivered in acceptable, undamaged condition. When damage is reported promptly, a product replacement will be sent out at no additional charge. You will normally be instructed to return the damaged product to us.
Please take photos and document your products’ shipping damage thoroughly, as this will allow us to reconcile with the freight/logistics shipping provider to initiate the reimbursement for your freight-damaged item. The product replacement process begins with Canvas Etc. obtaining, then issuing you (the Customer), a Return Authorization Tracking Number and a specific return shipping address. Please wait for return instructions which we will send out via email. Canvas Etc. is not responsible for slight variations in color that may exist in certain products as each web-browser is unique and will display colors on the spectrum with a slight degree of uniqueness.
Non-Damaged Merchandise Replacement Policy:
Products cannot be returned if they have been used, soiled, or if the packaging is destroyed. The product must be in new, resalable condition.
Please check merchandise when received and report any missing merchandise to Canvas Etc. within 48 business hours. Failure to report shipping/packaging errors within 48 hours of product delivery will result in Canvas Etc. not being able to replace your missing goods. All returned products require a Return Authorization Number (RA#). Please confirm that your RA# is clearly marked on the outside of the box. Returned product boxes, absent an RA#, will be refused by the warehouse and returned to the sender.
If you decide you need to return an item that meets the criteria for return, we are happy to assist you through the return authorization process. You are responsible for all return shipping costs except for when goods arrive damaged, in which case Canvas Etc. will file an insurance claim with the shipping provider. You will need to obtain a Return Authorization number from us. You will then need to ship your products back to our warehouse address that we have provided. It’s really a simple process. Please use the following steps to help us take care of you!
- To receive your Return Authorization number, please send an e-mail to [email protected] or give us a call at (404)514-7166. Be prepared to tell us:
A. Your Order Number (found in the email invoice confirmation)
B. Name of the Product and Quantity you would like to return
We will honor your return so long as the date of your e-mail or call is within 30 days of the date of your purchase. Unless we sent you the wrong merchandise, you will be responsible for return shipping charges and the 15% restocking fee.
- Upon receipt of your e-mail or speaking with you, we’ll promptly issue a Return Authorization number and the shipping address of our warehouse.
- We cannot accept any package without a Return Authorization number on the outside label of the package!
- For your protection, return the merchandise via a traceable form of shipping (UPS, FedEx, USPS with Delivery Confirmation, etc.) in new, resalable condition. As a precaution, you may want to purchase shipping insurance, because we are not responsible for product damages incurred during a product’s shipment return to our warehouse.
- Items returned used, damaged, or in non-resalable condition will not be refunded or replaced.
- Once the product has been received, we will credit your bankcard/credit card, minus any applicable 15% re-stocking fees. Please allow approximately four to six weeks for the credit to appear on your credit card statement.